Frequently asked questions

We work with clients right across the UK, and most projects run smoothly online by video call, email and phone. Our registered office is Avon House, 435 Stratford Road, Shirley, Solihull B90 4AA.

Every project is different, so we provide a fixed-price proposal after a free consultation. We work with multi-sized projects and shape the scope around your budget.

Yes. Many of our clients are small businesses and start-ups, and we offer affordable packages that can grow with you.

Yes. Once the project is paid for, the website, content and domain are yours.

Yes. We offer secure, fast hosting and care plans that cover updates, backups, monitoring and small changes.

Of course. We can review, improve, redesign or market your current website, and we’ll protect the search rankings you’ve already earned.

Call us on 0330 043 4310, email [email protected] or fill in the contact form. We will arrange a free, no-obligation consultation.

Most brochure websites launch in 4–8 weeks depending on the number of pages and how quickly content is ready. Larger projects are scheduled in clear milestones.

Yes. Every site we design is mobile-first and tested across phones, tablets and desktop browsers.

Absolutely. We audit what you have, keep what works (including your search rankings), and rebuild the rest.

We pick the right tool for each job: Astro for fast static sites, WordPress when you want easy editing, and Laravel or modern JavaScript for bespoke web apps.

Yes. Our care plans cover updates, backups, uptime monitoring, security patches and small content changes.

Shopify is ideal if you want simple, low-maintenance selling. WooCommerce gives you more flexibility and full ownership. Once we understand your products and plans, we’ll recommend the best fit.

Yes. We move your products, customers and orders across, and set up redirects so you keep your Google rankings.

Many businesses start with a fast, mobile-friendly website. An app makes sense when customers use you frequently or you need device features like notifications, camera or offline use.

Yes. We handle App Store and Google Play submission and guide you through the developer account setup.

Quick technical wins can help within weeks, but meaningful ranking growth typically builds over 3–6 months of consistent work.

No reputable agency can guarantee rankings. We guarantee best-practice work, clear reporting and a focus on the metrics that matter: leads and sales.

It depends on your market and competition. We will estimate click costs during the free consultation and recommend a realistic starting budget.

It depends on your audience: LinkedIn for B2B, Instagram and TikTok for consumer brands, Facebook for local communities. We will recommend a focused mix.

Mailchimp and Brevo suit most small businesses; Klaviyo is excellent for eCommerce. We will help you choose and set it up.

Typically three initial concepts, followed by revision rounds on your favourite until it is just right.

Branding defines who you are and how you are perceived; graphic design applies that identity across specific materials.